FOND Subscriptions

Each FOND workspace has one subscription. It decides how many people can create and edit work, and which FOND products they can use. Workspace admins manage the subscription. Everyone else in the workspace uses what it includes.

What’s in a subscription

You can buy seats on their own, without a package, if your team only needs Collaboration.

What can I do without a seat?

You don’t need a seat to view, comment on and export anything that’s shared with you.

To create or change anything, such as projects, folders, plans, designs or attachments, you need a seat in a workspace with an active subscription. You also need edit permission on the project. Some features also need a particular package:

If a button is greyed out, you’re probably missing one of these.

Get a seat

If you see Unlicensed user on your home page, click Request a license. This notifies your workspace admins, who can assign you a seat.

Workspace admins assign seats from Settings › User Management: choose a user, then Manage user › Allocate License. You can also assign a seat when you invite someone. See Administrator permissions.

Fiber Planner packages and premises

The Fiber Planner package comes in four tiers. Each tier includes a number of premises per billing period: the number of unique addresses you can plan.

Higher tiers cost less per premises. Workspace admins can see current prices under Settings › Workspace › Subscription. Anyone can contact our sales team for a quote.

What uses premises

Premises are used when a Fiber Planner or Fiber Design plan generates successfully:

• Each premises is counted only once per subscription. Re-running or updating a plan, or planning the same area in another project, doesn’t use premises again. Only new premises are counted.
• Failed or cancelled runs don’t use any premises.
• Addresses that aren’t served (with zero fiber demand) don’t count. Several addresses at exactly the same spot count as one.

Before you generate, FOND shows how many premises the plan will use. Re-runs usually show a small number, or zero.

See How is a premises defined? and When is a premises consumed?.

Base premises and bundles

For FOND Planner subscriptions, FOND uses premises in this order:

1. Base premises, from your tier. These reset at the start of each billing period, and unused base premises don’t carry over.
2. Premises bundles, bought in lots of 10,000. FOND uses these only once your base premises run out. Unused bundle premises carry over to future billing periods for as long as your subscription continues. They’re lost if the subscription ends.

See how many premises you have left

• In a project: next to Generate design, you’ll see how many premises are left, and until when.
• Admins: Settings › Workspace › Subscription shows base and bundle usage. Insights shows daily usage. See Tracking premises utilization.

Running out

• At 90% used, everyone in the workspace sees a warning.
• If a plan needs more premises than you have left, you’ll see Insufficient quota, and Generate design is unavailable. Admins can click Buy more to add a bundle or upgrade. Other users should contact their admin.

Fiber Design and Power Design

Fiber Design and Power Design are available by request, and aren’t sold through FOND self-service yet. To find out more, or to set up a trial, click Register interest in FOND or contact our sales team.

• Fiber Design uses its own design premises, separate from your Fiber Planner premises. To add design premises, contact sales.
• Power Design uses its own design premises, separate from your Fiber Planner and Fiber Design premises. Note that Power Design premises are notlimited in the same way as they are in fiber products, but a fair use limit still applies.

Free trial

Try Fiber Planner free for 14 days, with:

• plans for up to 200 unique premises, anywhere
• 2 seats
• unlimited re-runs

A workspace admin can start a trial from the home page or Settings. Trials are available to workspaces that have never had a Fiber Planner subscription. Upgrade at any time to keep going. Choosing a plan ends the trial and starts a new subscription. 

Buy a subscription (admins)

1. Go to Settings › Workspace › Subscription and click Upgrade now, or click Buy license on the home page.
2. Choose how many seats you need, and whether to add Fiber Planner (and which tier).
3. Choose a billing period: quarterly or yearly.
4. For your first purchase, complete a quick business verification. You get access straight away while we review it, usually within 1–2 days.
5. Pay by card, by bank transfer (ACH), or by invoice.

It may take a few minutes for your purchase to show in FOND. All prices are in US dollars.

Change your subscription (admins)

Click Manage subscription and choose when changes should apply:

Scheduled changes can be undone before they take effect. To buy a premises bundle or more seats on their own, use Buy more in your subscription settings.

Renewals and payments (admins)

• Subscriptions renew automatically at the end of each billing period, and base premises reset.
• Keep a valid payment method on file. Invoices and payments by bank transfer can take longer to process, so card is the most reliable option.
• If a renewal payment is late, you keep access for 14 days. After that, the subscription is suspended until it’s paid.
• Billing history in your subscription settings shows past invoices.

FOND shows renewal and expiry warnings inside the app.

Cancel or let a subscription end (admins)

Click Cancel subscription in your billing settings. You keep access until the end of the billing period you’ve paid for, and you can click Undo cancellation any time before then.

When a subscription ends:

• Nobody can create or change anything, including Collaboration projects.
• Nothing is deleted. When you subscribe again, everyone’s seats and access come back automatically.
• Unused bundle premises are lost.

Need help?

• Pricing, Fiber Design and Power Design: bn.sales@biarrinetworks.com
• Problems with your subscription: fondhelp@biarrinetworks.com