How to get support

Do you have a question about FOND, or are you encountering an issue? This how-to guide will show you how to request support.

To contact FOND support, simply email fondhelp@biarrinetworks.com. When contacting FOND support, please ensure the following are present.

  1. Summary - Concise description of the issue
  2. Description
    1. What is the problem is and what do you currently see in the output?
    2. What do you expect the solution to be and what do you expect the correct output to look like?
  3. Link to the FOND project - the URL in your browser e.g https://fond.biarrinetworks.com/project/c2ac1996-0e8f-4805-b47d-126ed2533f4ff
  4. Extra information like whether this is a new problem or any context on when the problem occurs if it's infrequent.