There are several reasons that users may be unable to sign up or log into FOND. In this guide, we'll describe a few common issues and their fixes.
If you still can’t log in after reading this guide, please contact our support team at fondhelp@biarrinetworks.com.
Incomplete signup
If you've subscribed for a paid or trial account, you will need to complete the Signing up process before you can log in to FOND.
FOND will send a verification email containing a link that you must follow in order to complete the signup. Please check your spam folder if the email is not appearing in your inbox.
Weak or intermittent internet connection
Sometimes if the internet service is poor, the request to log in doesn't make it to the server, or the response doesn't make it back. In this case, we see the above message.
Often the solution is to just try again and hit refresh. However, if other websites are not encountering the same problem, there's probably something else going on. See below for further help.
Firewalls
In organizations with strong firewall settings, some users have experienced the above error as a result of our signup or login requests being blocked.
Contact your system administrator to see if you can get around this, as well as fondhelp@biarrinetworks.com to let us know that you're having trouble. Although we might not be able to help with the firewall, it helps us to learn more about how often this issue comes up for our users.